Service Cloud (admin)

Do you want to be able to independently set up and adjust your Salesforce Service Cloud environment to solve business problems? In this training you will learn how to set up your Salesforce environment to make optimal use of it. 

During this training we teach you knowledge and skills with Salesforce Service Cloud, so that you can set up your Salesforce environment in such a way that users can easily use it. This training teaches you how Salesforce should be set up in order for the organization to work successfully with the product, implement processes and maintain applications that the organization wants to use. In any case, we will discuss: the support process, queues for assigning cases, escalation rules, reports and dashboards, automations and user rights. If you would like to discuss specific topics during the training, there is always room for this.   

After this training:

•      Do you know the basic principles of Salesforce 
•      Are you getting comfortable with navigating Salesforce 
•      Know how to enter, manage and edit customer data 
•      You can create and manage customer cases 
•      Can you perform actions in a case  
•      You know how to use advanced reports and dashboards 
•      Do you know how to use automations through Flows 
•      You can adjust user rights  

This training is given by

Daniël: I help customers optimize their Salesforce environment. This includes automations, creating dashboards and integrations with other systems. I also help you and your team get the best out of Salesforce through training. What really gives me satisfaction is seeing a team make optimal use of Salesforce. Together with you and your team, we customize Salesforce in a way that suits you perfectly and ensure that it is used properly by end users.