Agentforce
Official Salesforce Partner | Available 24/7 | Own Team, Fixed Contact Person
Maximise Salesforce's power with Agentforce
We help organisations achieve their full potential with their Salesforce environment. One way we do this is by integrating Agentforce. We create autonomous AI agents that support your employees and customers 24/7. This improves collaboration, productivity and customer service within teams. From advice and implementation to ongoing support: we make sure everything works seamlessly.
Trusted by more than 30 customers
What is an Agentforce agent and what can it do?
Agentforce Agents support employees and customers by independently analysing customer interactions and triggers and taking the right follow-up actions. They are always available through various channels and deliver reliable answers, aligned with your business guidelines and regulations, with seamless transfer to human ‘agents’ to answer more complex questions correctly.
Continuous customer support
With agents providing 24/7 support, your customers can always be assisted, regardless of opening hours. This not only improves the customer experience, but also your team's responsiveness and workload. Thanks to integration with Salesforce Data Cloud, agents are able to use customer data in real-time for personalised interactions.
Scaleable and secure
Agentforce uses reliable data and secure systems, with clearly defined rules and guidelines. This ensures a secure, scalable solution that can grow with your business, without compromising on security and compliance. Companies can start with one agent and expand it as their needs grow, making Agentforce ideal for both small and large organisations.
Agents for various sectors
Agentforce's multi-purpose capability makes it possible to develop agents to suit sector-specific needs. Whether you operate in healthcare, banking, retail, IT, or any other industry, Agentforce adapts seamlessly to make a valuable contribution within the sector in which your organisation operates.
Improved efficiency and productivity
By automating recurring tasks and establishing specific workflows, Agentforce supports teams in focusing on strategically more important tasks. This increases efficiency and optimises the use of your employees. Agents operate completely autonomously, which makes them different from traditional AI tools such as chatbots or co-pilots.
Agentforce Agents Types
Service Agents
Resolve customer queries 24/7.
Sales Development Rep (SDR) Agent
Interact with prospects 24/7.
Sales Coach
Provide personalised role plays for sales.
Campaign manager
Create and optimise entire campaigns.
Personal Shopper Agent
Provide customised product recommendations.
Merchandiser
Simplifies the daily tasks of your e-commerce product strategists.
Agentforce Readiness Check
It may seem simple to integrate Agentforce, but a successful implementation requires proper preparation. With the Agentforce Readiness Check, we help your organisation discover how ready you are to implement AI-driven agents.
Our scan checks the alignment of your business processes, systems and specific needs with Agentforce. In the process, we also analyse the integration capabilities of your current Salesforce modules and infrastructure. You will receive a clear roadmap and targeted recommendations to help you take the first steps towards a successful AI transformation.
* We do not charge any fees and it is completely non-binding
Sector-specific Agents for targeted support
Healthcare Agent
Supports patients with personalised help, makes appointments and provides personal care guidance.
Banking Agent
Responds to financial questions, detects fraud, and supports customers with onboarding.
Operations Agent
Streamlines business processes and helps optimise operational efficiency.
Finance Agent
Helps with financial analysis, budgeting and decision-making processes.
CX Agent
Provides outstanding customer experiences by answering questions, processing feedback, and providing personalised interactions.
Analytics Agent
Analyses data trends to provide valuable insights and support data-driven decisions.
IT Agent
Supports IT teams with troubleshooting, system monitoring and user assistance.
Retail Agent
Improves the (online) shopping experience by providing personalised recommendations and customer support, among other things.
Our Salesforce Agentforce services
Strategy and Advice
We work closely with your team to fully identify business objectives and work processes. Based on these insights, we develop a strategy for Salesforce Agentforce that perfectly matches your business processes, guidelines and goals. Whether you want to answer customer questions, move faster with leads or streamline internal processes, we will help you set up a powerful Salesforce Agentforce structure that makes collaboration easy and efficient.
Implementation and Optimisation
We ensure that Agentforce integrates seamlessly into your existing IT structure, setting up workflows and frameworks that match your daily work processes and the tasks you want Agentforce to perform. We build Agents, make sure the right frameworks are set so that the Agent does not perform actions you do not want it to, we optimise the data and make sure Agentforce relieves your employees.
Training and Support
To ensure that your team can get started immediately and efficiently, we offer targeted training and onboarding. Our training sessions help your team members to fully understand Agentforce, its capabilities and how it works. We remain available for ongoing support and optimisation. We monitor the performance of the integration and make adjustments where necessary, so that your Salesforce and Slack solution always remains up-to-date, reliable and efficient.
‘It's nice working with GoSoniq! The consultants respond
quickly, adequately and friendly. We are very satisfied with the processes set up by GoSoniq and can contact them in the meantime if we want to make changes. First-classwork!’
Carla van Hengel
Academy Manager, Salure
How can we help you?
Send us a message we will get back to you as soon as possible.
Nathan Mollema
+316 48 70 67 92